Service Levels

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SERVICE LEVELS


With each client, SoPro agrees on a range of service levels. These key measurements focus on the same areas that would be of concern if you performed the services in-house. We hold ourselves accountable by giving a discount if we perform below certain levels, such as:

  • Time to release statements – within 15 days from end of reporting period
  • Timeliness of transaction processing – 3 days on average over any month period
  • Accuracy of processing – greater than 99% of transactions over any month period
  • Accuracy of accruals and other journal entries – more than 98% agreement in amount
  • Material irregularities – 98% profit accuracy, no incorrect notes or report reruns
  • Average time to resolve errors – before books are closed for month
  • Average expense report turnaround time – within 14 days over any month period
  • Percentage of payment discounts taken – 98% or greater over any month period

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